Last updated: October 28, 2026
This Privacy Policy explains how CW CUMMINGS PLUMBING CO., INC. (“CW Cummings Plumbing,” “we,” “us,” or “our”) collects, uses, and protects your information when you visit cwcummingsplumbing.com, call or text us, or request service.
Information We Collect
- Contact details you give us, such as your name, phone number, email address, and service address.
- Details about your plumbing request, including messages and any photos you upload.
- Information you send us through our ads on Facebook or Instagram, such as a lead form you fill out inside the app.
- Records of your appointments, estimates, invoices, calls, and text messages with us.
- Website usage information collected by the analytics and advertising tools described below.
How We Use Your Information
- To schedule, perform, and follow up on plumbing services.
- To send appointment confirmations and reminders, technician arrival notices, estimates, and invoices.
- To answer your questions and provide customer support.
- To send occasional offers and updates, if you have agreed to receive them.
- To improve our website, our advertising, and our service.
Analytics and Advertising Tools
We use the tools below to understand how people find and use our website and to measure how well our advertising works.
Google Analytics. Google Analytics, provided by Google LLC, uses cookies to collect information about how you use our site, such as the pages you visit, how long you stay, the website or ad that brought you here, your device and browser type, and your general location based on your IP address. Google reports this to us as summary data. You can opt out with the Google Analytics Opt-out Browser Add-on.
Google Ads conversion tracking. When you click one of our Google ads, Google Ads uses cookies to tell us whether you later call us or submit a form on our site, so we can see which ads bring in customers. When you call a phone number shown in one of our Google ads, the call is routed through a Google forwarding number, and Google gives us basic call details such as the time and length of the call, your area code, and, for most calls longer than 15 seconds, your phone number. You can manage the ads Google shows you in My Ad Center.
Meta Pixel. The Meta Pixel, provided by Meta Platforms, Inc., uses cookies and similar technology to record actions on our site, such as viewing a page or submitting a form. This helps us measure our Facebook and Instagram ads and may be used to show our ads to people who have visited our site. Meta may connect this activity to your Facebook or Instagram account if you are logged in. You can control how Meta uses this information in your Facebook ad preferences.
Plausible Analytics. We also use Plausible Analytics, a privacy-friendly tool that counts visits without cookies and without collecting personal information. Plausible does not store your IP address. Instead, it creates a temporary, anonymous identifier that resets every 24 hours, so visits cannot be traced back to you. Learn more in the Plausible data policy.
Google and Meta handle the information these tools collect under their own policies: How Google uses information from sites that use its services and the Meta Privacy Policy. You can also block or delete cookies in your browser settings.
How We Share Information
We do not sell your personal information. We share it with service providers that help us run our business, such as our scheduling and customer management software, payment processing, and website hosting, and those providers may only use it to perform services for us. Website usage information is also shared with Google and Meta through the tools described above. We may also share information when required by law.
Text Messaging (SMS) and Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can stop text messages at any time by replying STOP. For full details, see our Terms and Conditions.
Keeping Your Information Safe
We use reasonable safeguards to protect your information. No website or system is completely secure, but we work hard to keep your information safe.
Your Choices
- Reply STOP to any text message to stop receiving texts.
- Use the unsubscribe link in any marketing email.
- Use the opt-out links in the Analytics and Advertising Tools section above to limit tracking.
- Contact us to review, update, or delete the information we have about you.
Children’s Privacy
Our website is not meant for children under 13, and we do not knowingly collect their information.
Changes to This Policy
We may update this policy from time to time. The date at the top shows when it last changed.
Contact Us
CW CUMMINGS PLUMBING CO., INC.
1010 Tiogue Ave, Coventry, RI 02816
Phone: (401) 828-7730
Email: info@cwcummings.com
